سياسة الاسترجاع والاستبدال

Return and Exchange Policy How can I return a product? Return within 3 days from the date of receiving the shipment Exchange within 5 days from the date of receiving the shipment The duration of the return or exchange process takes from 10 to 14 days. There is no exchange or return on electrical parts except in the case of them being unopened completely. The product must be in its original condition that I received from the showroom, and this is a condition for exchange or return without showing signs of damage in any way. It must be in the original packaging. In case of receiving a damaged product or a shipment sent incorrectly by us, please contact customer support immediately or within no more than 3 days. The value of the returned order will be refunded after inspecting the products within 3 working days after the product arrives. The customer is responsible for shipping costs if the store is not at fault. The customer bears the shipping fees in case of exchange or maintenance of a product during the warranty period if dealing directly with the store without the agent, or according to the agent's system if dealing directly with the agent. If the customer wishes to expedite the warranty request, they can send the product themselves via a shipping company of their choice at their expense. End-of-year sale products must be returned within one day of receiving the order. If the customer wishes to return end-of-year sale products, they will bear additional shipping costs for the return.